People & Operations Leader San Francisco Bay Area Crypto & AI · Fintech · Global Retail

I build the teams revenue runs on.

Commercially minded People & Operations leader who builds high-performing organizations and employee experiences that support growth. I run the whole stack:

  • Employee experience - Engagement, Culture, Internal Comms, Offsites
  • Talent - Recruiting, Onboarding, Leadership Development, Performance
  • People Ops - Total Rewards, Payroll, Benefits, HRIS, Compliance
  • The operations around it - Finance, Legal, RevOps, M&A

A trusted partner to CEOs, executive teams, and Boards on talent strategy, org design, and leadership.

Most People leaders own one layer. I run them all at once, so the employee experience holds together from first interview to last day.

Experience
15+
Years leading People & Ops
Employee count
32 - 10,000
Supported tiny teams to giant machines
Outcome
Exit
People & Ops through to acquisition
01 / Employee Experience
The whole employee lifecycle, designed on purpose

Employee experience isn't a perks program. It's every moment from first interview to last day, and I've built each one, with the systems and data behind it.

01 · Attract & Hire

Recruiting that respects candidates

End to end
Technical · Research · GTM

Owned recruiting from strategy and sourcing to interview design, offers, and ATS. Built hiring playbooks and brought in AI talent intelligence tools to improve candidate quality and hiring speed.

02 · Onboard

First weeks that work at scale

250-500
New hires onboarded every two weeks

Designed a large-scale orientation program at Better.com that stayed compliant, cut out redundancy, and saved more than $500K a quarter in overtime costs.

03 · Develop

Leaders who lift their teams

1,800
Managers personally trained

Built onboarding, DEIB, and leadership development programs. Coached executives and people leaders on performance and employee relations. ATD-certified in instructional design and coaching.

04 · Reward

Pay and growth people can trust

Built from zero
Comp · Leveling · Equity · Benefits

Designed performance and compensation systems from the ground up: comp bands, benchmarking, leveling, promotion and merit cycles, equity, plus global benefits and perks. Balanced market pay, internal equity, and financial sustainability.

05 · Engage & Connect

Feedback that turns into action

Every voice
Surveys · All-hands · Offsites · Comms

Led internal communications, delivered all-hands, planned company and leadership offsites, and facilitated engagement survey feedback sessions. Worked with leaders to act on what employees said.

06 · Navigate Change

Hard moments, handled with care

2.5K → 10K → 2.5K
Headcount through hypergrowth and reset

Led a remote-to-hybrid transition across six workstreams, three full-cycle workforce reductions with WARN Act compliance, and two CEO transitions, keeping people informed and teams steady.

Great experience needs strong operations underneath it. Clean payroll, fair pay, compliant global hiring, and reliable systems are what let people trust the company and get on with doing their best work.

02 / My Experience
Selected work

Roles where I owned scope well beyond the People title, from employee experience and talent to finance and global operations.

↓ Download full resume (PDF)
MessariCrypto AI · Data · Research
Acquired by Blockworks
2022 - 2026
VP, People and Operations
Remit: People · Talent · Finance · Legal · RevOps · ~150 employees
  • Strategic and operating partner to the CEO, executive team, and Board, turning company priorities into workforce and operating plans through growth, restructuring, and transformation. Partnered on M&A: banker relationships, data room, and due diligence.
  • Led employee experience and internal communications: all-hands, company and leadership offsites, and engagement survey feedback sessions, working with leaders to turn feedback into action.
  • Designed and ran the company operating rhythm, including OKRs, QBRs, leadership meetings, all-hands, off-sites, and engagement cycles, using business and people data to keep teams aligned.
  • Built performance management and compensation from the ground up: comp bands, benchmarking, leveling, promotion and merit cycles, and equity, plus a global total rewards strategy built with Finance.
  • Owned recruiting end to end across technical, research, and GTM roles, with hiring playbooks and AI-enabled talent intelligence tools that improved candidate quality and hiring speed.
  • Led payroll, benefits, onboarding, offboarding, employee relations, and PEO management, with controls supporting global operations and SOC 2 compliance.
  • Directed three full-cycle workforce reductions with WARN Act compliance, led the company through two CEO transitions, and coached executives and people leaders on performance and employee relations.
  • Established legal entities in Canada, Singapore, and Europe with Legal and Finance, standing up local payroll, benefits, and compliance, and managed EOR partners (Velocity, Deel) in other countries.
  • Unified systems across People, Finance, and GTM (ADP, Rippling, Greenhouse, Deel, ChartHop, 15Five, Findem, Salesforce, HubSpot, Apollo, Ramp) to support scalable, AI-driven workflows.
Better.comFintech · Hypergrowth
2020 - 2022
Senior Manager, Global People Enablement
Scope: Team of 10 · 2,500 → 10,000 → 2,500 employees
  • Led a distributed team of 10 running all learning, people, and culture initiatives as the workforce grew from 2,500 to 10,000 employees, then through workforce reductions back to 2,500.
  • Designed a large-scale orientation program onboarding 250-500 new hires every two weeks, cutting more than $500K per quarter in overtime costs while keeping onboarding compliant.
  • Created onboarding, DEIB, and leadership development programs, and personally trained 1,800 managers on unconscious bias and microaggressions.
  • Led the global remote-to-hybrid transition, running cross-functional change management across six business workstreams.
  • Strategic partner to senior leadership and HR Centers of Excellence, including HRBPs, Total Rewards, and Talent Development.
LVMH · Benefit CosmeticsLuxury retail
2016 - 2020
Senior Manager, Global Education and Enablement
Scope: Global team of 7 · 15,000+ field reps · $1.6M budget
  • Built and led global sales enablement programs that trained 15,000+ field sales representatives across retail partners, on a learning infrastructure with high adoption and strong feedback.
  • Cut enablement spend 30% by delivering localized product training in 14 languages through course authoring and LMS tools.
  • Ran the annual Global Enablement Conference for 100+ international attendees across the U.S. and France.
  • Launched a Global Service Standards Certification program that kept the customer experience consistent worldwide and exceeded regional hygiene and care regulations.
Earlier
Starlight Children's Foundation · Sr. Manager, Global Impact & Philanthropy
2014 - 2016
Girl Scouts of Greater Los Angeles · Sr. Manager, Annual Giving
2011 - 2014
LVS Health Innovations · Director, Training Operations & Partnerships
2009 - 2010
National AIDS Marathon Training Program · Manager, Training & Travel
2008 - 2009
Iowa Army National Guard · Automated Logistics & Training Specialist
2001 - 2007
03 / Stack
Systems & tools

The stack I run across People, Talent, Revenue, Finance, and Compliance - with AI layered on top of it.

[AI] AI & Automation

AI as an operating tool, not a talking point - built into recruiting, reporting, and the workflows that cut manual work across the business.

ClaudeChatGPTGeminiWispr FlowRippling Pro

[HRIS] HRIS + Total Rewards

The system of record - people data, payroll, benefits, comp, and equity that all reconcile.

RipplingADPBambooHRWorkdayCarta

[PERF] Performance & Engagement

Reviews, calibration, engagement surveys, and growth conversations that give managers a real cadence.

Culture Amp15FiveChartHopRippling

[HIRE] Recruiting

Structured hiring built from scratch, scaled across technical, research, and GTM.

AshbyGreenhouseRipplingFindemLinkedIn RecruiterBrightHire

[SEC] Compliance & Security

SOC 2, security training, and controls that keep a distributed team audit-ready.

VantaKnowBe4IroncladDocuSign

[INTL] Global Employment

Entities in Canada, Singapore, and Europe, with EOR partners covering everywhere else.

DeelVelocityCintra

[GTM] Revenue & GTM

Pipeline, forecasting, and CRM governance - the GTM layer most People leaders never touch.

SalesforceHubSpotApolloSnitcherQuotaPathRampbeehiiv

[OPS] Daily Operations

The everyday layer where the whole company communicates and ships work.

SlackNotionGoogle WorkspaceMicrosoft 365ZoomAirtableCalendlyLoomMiro
04 / Range
The range

An unusually broad path, which is exactly what makes the operating instinct work.

Started in service

Six years in the Iowa Army National Guard - logistics and training, the operating discipline underneath everything since.

Mission-driven

Nonprofit leadership at Starlight, Girl Scouts, and the AIDS Marathon program - moving people and resources toward a goal.

Native to crypto

Genuinely embedded in crypto culture, on and off the clock - not a recent arrival to the space.

Global by default. I've set up legal entities in Canada, Singapore, and Europe, trained teams in 14 languages, and supported employees just about everywhere a distributed company reaches.

Education   BA, Marketing & Management - Illinois Institute of Art, Chicago
Certifications   Instructional Design & Coaching - Association for Talent Development, 2020

Let's build a place your people want to stay.

Hiring a People, Employee Experience, or People & Operations leader? I'd love to hear what you're building and where your people need to go next.